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Terms & Conditions

WARRANTY

The Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not normal wear and tear, or a natural characteristic of the material. The warranty is not transferable and does not cover products used for commercial purposes.

EXCLUSIONS

  1. Repair to a product are made or attempted by a provider other than approved by Perth Mattress Innovations.
  2. The Customer uses the product in an abnormal way. For example if the product is abused, misused, dropped, crushed, impacted with any hard surface exposed to extreme heat and not maintained properly.
  3. The product has been tampered with in any way.
  4. The cover is washable but over washing will cause wear and tear to the cover it is recommended to wash no more than twice per year in warm wash do not use hot wash water.

HOW TO MAKE A CLAIM

To claim under the Warranty you must return the product to the store for inspection.

GENERAL

It is highly recommended that you use a mattress protector on all Perth Mattress Innovation mattresses to prolong the life of the mattress and prevent damage to the mattress.